Helios Wall-Hung

Delivery & Returns

shipping cost for all items only can be delivered to an empty ground floor room, or main apartment building entrance, provided social distancing requirements are adhered to by all parties. Please note that standard delivery does NOT include climbing up stairs, steps, or decks that are more than one. This job may impose extra fees, and the amount depends on the number of stairs.

If our delivery team is in doubt, they are authorised to deliver to the safest and most secure location outside of the home that is out of the weather (e.g. garage).

Standard Delivery Service

Courier deliveries: Our courier partners delivering orders are currently experiencing very high volumes and long delivery delays throughout New Zealand, with destinations in Auckland.

Estimated delivery time after we have shipped your order by different regions as below:

Small items:

Auckland: 3-10 workdays

North Island except AKL: 3-10workdays

South Island: 3-10 workdays

Large items

Auckland: 7-15 workdays

North Island except AKL: 10-20 workdays

South Island: up to 20 workdays

Our carriers will endeavor to give you advance notice of the delivery to your address on the day if requested and whenever practical.

Please note: Estimated delivery time is NOT a guaranteed delivery time. Delivery time could be affected by many factors.

Note: Couriers and transport companies are experiencing extremely high volume recently, and there might be delays for up to 10 days at the moment. Please keep patient, and carriers will deliver your products as soon as they could.

All deliveries are door to door service only. The delivery driver will NOT do the following services:

Unpacking & assembly

Installation

Placement within your home

Old appliances removal

Click and Collect:

Click and collect is now available from our store located at 1/18 Link Drive, Wairau Valley, Auckland. You could choose "pick up" at check out and we will send you an email notification once your order is ready to be collected. Please only come once you have received the notification. Please ensure you have a proper vehicle to load all your items prior to come to collect your purchase.

Inspection of goods

When accepting delivery or picking up the items, please ensure you inspect the unit carefully and make sure you are completely satisfied with the items (ie no damages, no dents etc) BEFORE you accept the delivery (ie, sign the doc, let the delivery driver go, or leave the collection point). Failing to do so may limit your right to claim such damages after you have accepted the goods.  

Returns Service

Midea Online Shop 7-days Return and Exchange Policy

In terms 7-day right of return and exchange policy, customers can return or exchange store-wide products within 7 days after purchasing. The products should be returned unused, in its original condition with packaging, accessories and not affected for re-sell. In terms over 7-days, returns will be charge 20% restocking fees. This only applies for Midea Home  Interior Centre and Midea North Shore Online Shop (www.mideahomes.co.nz) with the sole discretion of Midea Appliances

If a customer successfully exchanges products, the warranty will be coordinated with the exchanged ones.

To esquire about returning eligible products, please contact our customer service team:

Phone – 096002827

Email – sales@Mideahomes.co.nz